RETURNS & EXCHANGES
Eligible merchandise may be returned free of charge. Upon receipt of returned goods, moss & honey reserves the right to deny a refund if the merchandise does not meet return-policy requirements.
Full-price merchandise can be returned for a full refund within 15 days of the delivery date.
Sale merchandise can be returned for a full refund or exchanged within 7 days of the delivery date.
Items returned past the time frames outlined above may be returned in exchange for a moss & honey Gift Card only. The amount of the Gift Card will be the current selling price of the items returned.
Final-sale merchandise cannot be exchanged or returned at any time.
Sample-sale merchandise is not acceptable for return. All sales are final.
Worn, altered or washed merchandise is not acceptable for return. All items being returned must be in the original condition, and all tags must be attached.
The abridged version is that we don't have a strict return policy. Each return is determined on a case by case basic. Our ultimate goal is satisfying our customers. We believe in treating our customers fairly and reasonably and hope that they will be fair and reasonable with us as well. We hope the 15 days gives you enough time to return your item but we know that sometimes returns take longer than planned. We are happy to work with you.
GIFT RETURNS & EXCHANGES
Merchandise received as a gift that was purchased on mossandhoney.com may be returned for a full refund on the original form of payment. You may also exchange merchandise for a moss & honey Gift Card.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. To arrange and replace your product, please contact firstname.lastname@example.org